The Eufy Dual‑Camera Video Doorbell gives you complete front‑door visibility with two lenses working together to eliminate blind spots. One camera focuses on visitors, while the second monitors packages at ground level — ensuring you never miss a delivery. With crisp 2K clarity, colour night vision, smart AI detection, and flexible battery or wired installation, it delivers reliable, subscription‑free security for any home.

Add product information here.Camera & Imaging
Resolution: 2K Full HD

Dual‑Camera System:

Front‑facing camera for visitors

Downward‑facing camera for package monitoring

Night Vision: Colour night vision with dual‑light system

Field of View: Wide‑angle coverage for door‑to‑floor visibility

Motion Detection & Alerts
AI Detection: Identifies people and packages

Smart Notifications: Instant alerts via Eufy Security app

Activity Zones: Customisable detection areas

Power & Installation
Power Options:

Battery‑powered with quick‑release pack

Wired mode (8–24V, >10VA) — battery must remain installed

Battery: Long‑life rechargeable battery

Installation: Easy DIY setup; compatible with existing doorbell wiring

Storage & Security
Local Storage: Works with HomeBase S280/S380 for secure local recording

Cloud: Optional cloud backup

Encryption: Military‑grade data protection

Smart Home Integration
Compatibility:

Alexa

Google Assistant

Eufy HomeBase S280 / S380

MiniBase Chime (T8023)

Chime Support: Works with existing mechanical chimes (not compatible with older Eufy Wi‑Fi chimes)

Build & Durability
Weather Rating: IP65 weather‑resistant

Operating Temperature: Suitable for year‑round outdoor use

Dimensions & Materials
Body: Durable composite housing

Finish: Premium black with silver‑grey back shroud

Add product information here.Dual Cameras for Full Coverage Two lenses capture both visitors and the area directly in front of your door, removing blind spots and giving you complete door‑to‑floor visibility.

Colour Night Vision A dual‑light system and advanced processing deliver clear, colourful night‑time footage with reduced blur and visibility up to 16 ft (5 m).

2K Full HD Detail See faces, deliveries, and doorstep activity in sharp 2K clarity for more accurate identification.

Battery or Wired Installation Install anywhere with the quick‑release battery pack, or connect to existing wiring to keep the battery topped up and maintain power during outages. (Battery must remain installed for wired mode.)

Works with Multiple Chimes & Smart Assistants Connect to your existing chime or pair with HomeBase S280/S380, MiniBase Chime, Alexa, or Google Assistant. (Not compatible with older Eufy Wi‑Fi chimes.)

Returns, Refunds & Warranty Policy

SERENILIVING – Premium Smart Comfort for a Secure Home

At SereniLiving, we want to ensure that any issues with faulty or defective products are handled appropriately. Please read our returns policy carefully before making a purchase. Many of our chairs are made to order, and all products are covered by manufacturer warranties. Because of this, our returns and cancellation rules differ depending on the product category.

This policy explains how returns, refunds, cancellations and warranties work for all purchases made through Serenilving.

1. Contacting Us About Returns

If you wish to return an item or report a fault, you must contact us first:

📧 info@sereniliving.co.uk

We will confirm eligibility, provide instructions, and coordinate with the relevant manufacturer or supplier.

2. Product Categories & Return Rules

A. Cameras & Smart Devices

Our camera supplier allows returns only if the product is faulty.

Eligible Returns (Cameras)

• Manufacturing defects

• Technical faults

• Damage in transit

Not Eligible for Return

• Change of mind

• Incorrect orders

• Unwanted gifts

• Cosmetic marks after use

• Any non‑fault reason

Return Condition Requirements

If approved, the item must be:

• In new condition

• Unassembled (if applicable)

• In original packaging

• Securely packed for safe return

B. Chairs & Ergonomic Seating

Many chairs are made to order and supplied directly by UK manufacturers (PSI Seating, Comfort Workspace, etc.). Because production begins shortly after ordering, cancellations are not accepted once manufacturing has commenced.

Transit Damage

If a chair arrives damaged due to delivery:

• The supplier will repair the damage free of charge

• Damage must be reported within 24 hours of delivery

• Photos may be required

Faulty Chairs / Manufacturing Defects

Covered under the manufacturer’s warranty.

Change‑of‑Mind Returns

Not accepted for made‑to‑order chairs.

Return Condition Requirements

If a return is approved (fault‑based only):

• Chair must be unassembled

• In new, resaleable condition

• In original packaging

• Securely packed for collection

3. Cancellations

Cameras

• Orders may be cancelled before dispatch.

• Once shipped, cancellations are not possible.

Chairs

• No cancellations once production has started.

• This rule is set by the manufacturers and applies to all made‑to‑order seating.

4. Manufacturer Warranty Coverage

Both cameras and chairs are covered by manufacturer warranties. Chair warranties vary by model and usage.

A.   Comfort Workspace Warranty Periods

Elite G2 Chairs (Ergohuman Elite G2, Mirus Elite G2, Enjoy Elite G2)

• 10 years (up to 8 hours/day use)

SL Premium Chairs Warranty Periods

Warranty period is 5 Years for fabric chairs, 3 years for mesh back chairs and 3 years for leather/faux leather products.

B. What the Warranty Covers

• Manufacturing defects

• Faulty components

• Structural issues

• Replacement parts

• Repairs (supplier’s discretion)

Supplier Costs Covered

• Parts: Free for the entire warranty period

• Labour, collection & return delivery: Free for the first 12 months

• After 12 months, labour/transport may be chargeable (parts remain free)

Repairs & Replacements

The supplier decides whether to:

• Repair the product

• Send replacement parts

• Replace the product with a comparable model

A repair or replacement does not restart the warranty period.

C. Warranty Conditions

The warranty applies only if:

• The product is used as intended

• No unauthorised repairs or modifications were made

• The customer’s account is paid in full

• The product is still with the first end user

• The product is located within mainland UK

Warranty Does Not Cover

• Fair wear and tear

• Misuse or improper assembly

• Customer‑supplied fabrics (COM)

• Natural variations in wood, mesh, dyes, leather

• Consequential costs (labour, downtime, travel, etc.)

5. Making a Warranty Claim

To make a claim, contact us with:

• Original order reference

• Delivery date

Reporting Deadlines

• Visible damage on arrival: Report within 24 hours

• Faults appearing later: Report within 7 days of discovery

Do not return items without authorisation. Stop using the product once a fault is reported.

6. Delivery & Lead Times

Delivery Times

Delivery times vary depending on the product and manufacturer.

• Standard delivery: 3–8 working days

• Made‑to‑order chairs: 6–10 weeks

chairs

Lead times differ by model and fabric

• Delivery is kerbside / tailgate only unless otherwise agreed

• Customer must arrange labour to move items indoors

cameras

• Standard delivery times apply 3-5 working days

• Tracking provided where available

7. Returns Window

If you believe your item is faulty, you must contact us within:

• 48 hours of purchase for cameras

If any goods arrive damaged or if there are shortages, you must notify the Supplier in writing via email at info@sereniliving.co.uk within 48 hours of delivery. It is your responsibility to thoroughly inspect all items for damage or missing components within this 48‑hour period.
Claims made outside this timeframe will not be accepted, and any replacements will be chargeable.

The Supplier accepts no liability for any costs arising from delayed delivery, faulty goods, or shortages.

Faulty or damaged goods will be replaced or refunded in accordance with the Distance Selling Regulations 2000.
Please note: The cost of returning faulty or damaged goods is the customer’s responsibility, and any issues must be reported within 48 hours of delivery to info@sereniliving.co.uk.

• 24 hours of delivery for chair transit damage

• 14 days of purchase for chair manufacturing faults

All returns must be authorised before sending items back.

8. Packaging Requirements

Suppliers may refuse returns if:

• Items are not in original packaging

• Products are assembled

• Products are not securely packed

• Products show signs of use beyond inspection

9. Refunds

Refunds are issued only when:

• A return is approved

• The item is inspected and confirmed faulty

• The supplier accepts the return

Refunds are not issued for:

• Change‑of‑mind

• Incorrect orders

• Items damaged after delivery

• Products outside the return window

Refunds are processed to the original payment method.

10. Our Commitment

Sereniliving provides premium smart‑home technology and seating designed for comfort, security and long‑term reliability. We work closely with UK manufacturers to ensure:

• High‑quality products

• Fair warranty support

• Clear communication

• Safe and secure deliveries

For any help or support, contact us at: 📧 info@SereniLiving.co.uk