This Double Eufy Indoor Cam S350 delivers exceptional indoor monitoring with dual‑lens 4K clarity, powerful hybrid zoom, and full‑room pan‑tilt coverage. Designed to track pets and family members smoothly, it offers sharp night vision, intelligent AI tracking, and seamless integration with HomeBase S380. Perfect for homes that want premium indoor security with crystal‑clear detail day or night.

KEY FEATURES

Ultra‑Sharp Dual‑Lens Clarity A 4K wide‑angle lens and 2K telephoto lens work together to deliver incredibly detailed views of your home.

8× Hybrid Zoom Both lenses combine to provide smooth, powerful zooming so you can see close‑up detail without losing overall context.

Full‑Room Coverage 355° pan and tilt movement eliminates blind spots, making it ideal for monitoring pets or keeping an eye on busy rooms.

Advanced Night Vision An f/1.6 sensor and 8 adaptive infrared lights reveal clear facial detail up to 32 ft away, even in low‑light environments.

Smart AI Tracking Eufy’s self‑developed algorithm allows the camera to automatically follow people or pets as they move around the room.

HomeBase S380 Compatible Works with HomeBase S380 (firmware V3.3.2.6 and above) for expanded storage and enhanced AI features.

Returns & Refund Policy

At SereniLiving, we want to ensure that any issues with faulty or defective products are handled appropriately. Please read our returns policy carefully before making a purchase.

Change of Mind Returns

We do not accept returns or provide refunds for change of mind, including where a customer no longer wants or requires the product after purchase.

Please review the product description, specifications and compatibility carefully before placing your order.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If your product is faulty, defective, damaged on arrival, or you have received an incorrect item, please contact us within 14 days of receiving your order so that we can assess the issue and provide an appropriate resolution.

To report an issue, please contact:

return@SereniLiving.co.uk

Please provide your order details, a description of the issue and, where applicable, photographs or other evidence showing the fault or damage.

Returning a Faulty Product

Returns must first be authorised by SereniLiving. Please do not send any product back before contacting us and receiving return instructions.

Once your return request has been reviewed and accepted, we will provide you with the appropriate return address and instructions.

The customer is responsible for the cost of returning the item to us.

Items returned without prior authorisation may not be accepted.

Manufacturer Warranty

Products are covered by the applicable manufacturer warranty.

Where an issue occurs outside the initial 14-day faulty return period but is covered by the manufacturer's warranty, the claim will be handled in accordance with the relevant manufacturer's warranty terms and conditions.

Warranty coverage, duration and exclusions may vary depending on the product and manufacturer.

Non-Returnable Items

Except where a product is faulty or where otherwise required by applicable law, we do not accept returns for:

• Change of mind

• Products that are no longer wanted or required

• Sale or clearance items

• Gift cards

• Products damaged through misuse, improper installation, accidental damage or failure to follow the manufacturer's instructions

Refunds

Once we receive and inspect an authorised faulty return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or card provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact:

return@SereniLiving.co.uk

Contact Us

For questions regarding returns, faulty products or warranty claims, please contact us at:

info@SereniLiving.co.uk