Return Policy

Return & Refund Policy

Last Updated: July 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused and in its original condition.
  • All original packaging, accessories, manuals, and components are included.
  • The item is free from damage caused by misuse, improper installation, or accidental damage.
  • Proof of purchase or your order number is provided.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Clearance or sale items
  • Gift cards
  • Custom or made-to-order products
  • Products that have been assembled, installed, or modified
  • Hygiene-related accessories once opened
  • Consumable replacement parts

3. Damaged or Incorrect Orders

If your order arrives:

  • Damaged
  • Defective
  • Missing parts
  • Incorrect

Please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • Description of the issue

We will arrange a replacement, repair, or refund where applicable.

4. Return Process

To initiate a return:

  1. Contact our customer support team.
  2. Include your order number and reason for return.
  3. Wait for return authorization before shipping the product.
  4. Securely package the item in its original packaging.
  5. Ship the item using the instructions provided by our support team.

Returns sent without prior authorization may not be accepted.

5. Return Shipping

Unless the item is faulty, damaged, or incorrectly supplied:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • We recommend using a tracked shipping service.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 5–10 business days for your bank or payment provider to complete the transaction.

7. Exchanges

We replace items only if they are:

  • Defective
  • Damaged during transit
  • Incorrectly supplied

Exchange requests are subject to product availability.

8. Order Cancellations

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the standard return procedure.

9. Large Furniture & Heavy Items

Massage chairs, recliners, battery systems, and other oversized products may require special collection arrangements.

Returned products must be:

  • Properly packaged
  • Ready for collection
  • In their original condition

Additional collection charges may apply for customer-requested returns.