The Indoor Cam S350 delivers ultra‑clear 4K monitoring with dual lenses, advanced zoom, and full‑room pan‑tilt coverage. Its powerful night vision and AI tracking ensure you never miss a moment, whether you're checking on pets or keeping an eye on your home. With smooth 355° movement, 8× hybrid zoom, and crisp detail even in low light, it offers premium indoor security in every scenario. Compatible with HomeBase S380 for enhanced AI and expanded storage.

Add product information here.Resolution: 4K wide‑angle lens + 2K telephoto lens

Zoom: 8× hybrid zoom

Pan & Tilt: 355° horizontal, 75° vertical

Night Vision: f/1.6 aperture sensor with 8 adaptive IR LEDs

Field of View: Wide‑angle coverage for full‑room visibility

AI & Detection
AI Tracking: Auto‑follows people and pets

Smart Detection: Human and pet recognition

Activity Zones: Customisable via app

Audio
Two‑Way Audio: Clear communication

Sound Detection: Alerts for crying, barking, and unusual noises

Connectivity
Network: 2.4GHz Wi‑Fi

App: Eufy Security (iOS/Android)

Smart Home: Works with Alexa & Google Assistant

Storage
Local Storage: Supports microSD (up to 128GB)

HomeBase S380: Enhanced AI + expanded storage

Build & Power
Indoor Use: Compact, modern design

Mounting: Tabletop, shelf, or wall‑mount

Power: USB‑C powered

Add product information here.Dual‑lens system with 4K wide‑angle + 2K telephoto

8× hybrid zoom for detailed close‑ups

355° pan & tilt for complete room coverage

Exceptional night vision with f/1.6 sensor + 8 adaptive IR lights

AI intelligent tracking follows people and pets automatically

Crystal‑clear 4K UHD resolution for lifelike detail

Ideal pet camera with smooth tracking and wide coverage

Compatible with HomeBase S380 (firmware V3.3.2.6+)

Subscription‑free local storage when paired with HomeBase

Works with Eufy Security app for live view, alerts, and control

Returns, Refunds & Warranty Policy

SERENILIVING – Premium Smart Comfort for a Secure Home

At SereniLiving, we want to ensure that any issues with faulty or defective products are handled appropriately. Please read our returns policy carefully before making a purchase. Many of our chairs are made to order, and all products are covered by manufacturer warranties. Because of this, our returns and cancellation rules differ depending on the product category.

This policy explains how returns, refunds, cancellations and warranties work for all purchases made through Serenilving.

1. Contacting Us About Returns

If you wish to return an item or report a fault, you must contact us first:

📧 info@sereniliving.co.uk

We will confirm eligibility, provide instructions, and coordinate with the relevant manufacturer or supplier.

2. Product Categories & Return Rules

A. Cameras & Smart Devices

Our camera supplier allows returns only if the product is faulty.

Eligible Returns (Cameras)

• Manufacturing defects

• Technical faults

• Damage in transit

Not Eligible for Return

• Change of mind

• Incorrect orders

• Unwanted gifts

• Cosmetic marks after use

• Any non‑fault reason

Return Condition Requirements

If approved, the item must be:

• In new condition

• Unassembled (if applicable)

• In original packaging

• Securely packed for safe return

B. Chairs & Ergonomic Seating

Many chairs are made to order and supplied directly by UK manufacturers (PSI Seating, Comfort Workspace, etc.). Because production begins shortly after ordering, cancellations are not accepted once manufacturing has commenced.

Transit Damage

If a chair arrives damaged due to delivery:

• The supplier will repair the damage free of charge

• Damage must be reported within 24 hours of delivery

• Photos may be required

Faulty Chairs / Manufacturing Defects

Covered under the manufacturer’s warranty.

Change‑of‑Mind Returns

Not accepted for made‑to‑order chairs.

Return Condition Requirements

If a return is approved (fault‑based only):

• Chair must be unassembled

• In new, resaleable condition

• In original packaging

• Securely packed for collection

3. Cancellations

Cameras

• Orders may be cancelled before dispatch.

• Once shipped, cancellations are not possible.

Chairs

• No cancellations once production has started.

• This rule is set by the manufacturers and applies to all made‑to‑order seating.

4. Manufacturer Warranty Coverage

Both cameras and chairs are covered by manufacturer warranties. Chair warranties vary by model and usage.

A.   Comfort Workspace Warranty Periods

Elite G2 Chairs (Ergohuman Elite G2, Mirus Elite G2, Enjoy Elite G2)

• 10 years (up to 8 hours/day use)

SL Premium Chairs Warranty Periods

Warranty period is 5 Years for fabric chairs, 3 years for mesh back chairs and 3 years for leather/faux leather products.

B. What the Warranty Covers

• Manufacturing defects

• Faulty components

• Structural issues

• Replacement parts

• Repairs (supplier’s discretion)

Supplier Costs Covered

• Parts: Free for the entire warranty period

• Labour, collection & return delivery: Free for the first 12 months

• After 12 months, labour/transport may be chargeable (parts remain free)

Repairs & Replacements

The supplier decides whether to:

• Repair the product

• Send replacement parts

• Replace the product with a comparable model

A repair or replacement does not restart the warranty period.

C. Warranty Conditions

The warranty applies only if:

• The product is used as intended

• No unauthorised repairs or modifications were made

• The customer’s account is paid in full

• The product is still with the first end user

• The product is located within mainland UK

Warranty Does Not Cover

• Fair wear and tear

• Misuse or improper assembly

• Customer‑supplied fabrics (COM)

• Natural variations in wood, mesh, dyes, leather

• Consequential costs (labour, downtime, travel, etc.)

5. Making a Warranty Claim

To make a claim, contact us with:

• Original order reference

• Delivery date

Reporting Deadlines

• Visible damage on arrival: Report within 24 hours

• Faults appearing later: Report within 7 days of discovery

Do not return items without authorisation. Stop using the product once a fault is reported.

6. Delivery & Lead Times

Delivery Times

Delivery times vary depending on the product and manufacturer.

• Standard delivery: 3–8 working days

• Made‑to‑order chairs: 6–10 weeks

chairs

Lead times differ by model and fabric

• Delivery is kerbside / tailgate only unless otherwise agreed

• Customer must arrange labour to move items indoors

cameras

• Standard delivery times apply 3-5 working days

• Tracking provided where available

7. Returns Window

If you believe your item is faulty, you must contact us within:

• 48 hours of purchase for cameras

If any goods arrive damaged or if there are shortages, you must notify the Supplier in writing via email at info@sereniliving.co.uk within 48 hours of delivery. It is your responsibility to thoroughly inspect all items for damage or missing components within this 48‑hour period.
Claims made outside this timeframe will not be accepted, and any replacements will be chargeable.

The Supplier accepts no liability for any costs arising from delayed delivery, faulty goods, or shortages.

Faulty or damaged goods will be replaced or refunded in accordance with the Distance Selling Regulations 2000.
Please note: The cost of returning faulty or damaged goods is the customer’s responsibility, and any issues must be reported within 48 hours of delivery to info@sereniliving.co.uk.

• 24 hours of delivery for chair transit damage

• 14 days of purchase for chair manufacturing faults

All returns must be authorised before sending items back.

8. Packaging Requirements

Suppliers may refuse returns if:

• Items are not in original packaging

• Products are assembled

• Products are not securely packed

• Products show signs of use beyond inspection

9. Refunds

Refunds are issued only when:

• A return is approved

• The item is inspected and confirmed faulty

• The supplier accepts the return

Refunds are not issued for:

• Change‑of‑mind

• Incorrect orders

• Items damaged after delivery

• Products outside the return window

Refunds are processed to the original payment method.

10. Our Commitment

Sereniliving provides premium smart‑home technology and seating designed for comfort, security and long‑term reliability. We work closely with UK manufacturers to ensure:

• High‑quality products

• Fair warranty support

• Clear communication

• Safe and secure deliveries

For any help or support, contact us at: 📧 info@SereniLiving.co.uk